IMPORTANT:

Emails from APNGA for the courses which are required by your regulatory agency will be blocked by your company’s email server if your company’s mail flow rules are set to block external emails containing links.  They will be undeliverable by your company’s mail flow rules.   These bounced emails include, but are not limited to:

• • -Order Receipts.
  • -Order Completion Emails Containing Voucher Codes for Course Enrollments.
  • -Password Reset Links for people who request to reset their login passwords.
  • -Test results for certification tests taken by your employees.
  • -Certificate confirmations for completed courses.

The solution to this problem is very SIMPLE.  To fix these issues and allow us to provide the support you need, please have whoever manages your company’s mail server policies (mail rules) whitelist emails from Support@APNGA.com and Admin@APNGA.com as “safe senders”.   These emails will routinely come from IP Address 35.209.33.172 .

APNGA cannot change the outgoing format of our emails to cater to your specific company.   We serve hundreds of companies, and what is “acceptable format” for one company will just as easily be “not acceptable” to another company’s rules.  Therefore, to receive the important emails cited above, the only way to fix the problem is to simply whitelist APNGA emails.